Return & Refund Policy

Return & Refund Policy

Return Eligibility and Timeframe

Frost Buddy | Drinkware Like No One Else | Faith, Family, Community accepts return requests within 30 days of order receipt. To be eligible for a return, your item must:

  • Be unused, undamaged, and in its original condition without unnecessary wear.
  • Include all original packaging, lids, parts, and accessories whenever reasonably possible.
  • Not be excluded by specific product rules or marked as a final sale.
  • Follow return instructions provided by our support team precisely.

Items that appear misused, altered, or incomplete may not qualify for a refund unless required by law.

How to Start a Return

  1. Contact Frost Buddy by emailing ferndavisgztgp@outlook.com.
  2. Provide your order number and specify the item you wish to return.
  3. If your product arrived damaged, defective, or incorrect, include detailed descriptions and clear photos.
  4. Wait to receive explicit return instructions from Frost Buddy before shipping anything back.
  5. Do not send returns to any address without prior confirmation from Frost Buddy’s support team.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us immediately at ferndavisgztgp@outlook.com with your order details and photographic evidence. We will assess the issue and offer an appropriate resolution, such as a replacement, refund, or alternate solution.

Return Shipping Costs

Handling of original shipping charges, return shipping fees, and related costs will comply with your original order terms and applicable law. Please note that these costs may vary according to the specific circumstances of your return.

Refund Processing Timeline

Once we receive and inspect the returned item, Frost Buddy will notify you of the refund approval status. Approved refunds are generally processed within 5-10 business days back to your original payment method. Please allow additional time for your bank or payment provider to complete the transaction.

Order Cancellation Policy

You may cancel your order within 24 hours of placing it by contacting us at ferndavisgztgp@outlook.com. After this 24-hour window, cancellations cannot be made if the order has been processed, packed, or shipped. If cancellation is no longer possible, you may initiate a return once the order has arrived.

Customer Support

For any questions regarding returns, refunds, exchanges, or cancellations, please reach out to Frost Buddy via email at ferndavisgztgp@outlook.com. Including your order number will help us provide faster and more accurate assistance.