Shipping Policy for Frost Buddy | Drinkware Like No One Else | Faith, Family, Community

Order Processing

When you place an order with Frost Buddy for products from our Accessories, Drinkware, or New Arrivals collections, we first confirm payment and check stock availability. This processing involves careful picking and packing, which typically takes 1-3 business days.

Please note that orders placed on weekends, public holidays, during promotional events, or periods of peak demand may experience longer processing times.

Shipping Fees and Options

Shipping methods and their fees vary based on your delivery address, the products ordered, and the shipping service you select during checkout. All applicable shipping charges and available delivery options will be clearly displayed before you complete your purchase.

If any shipping promotions apply, their eligibility criteria, exclusions, and special terms will be described within the promotional details.

Delivery Timeline

Once your order has been processed, your package will be shipped with an estimated delivery timeframe of 5-10 business days.

Delivery times may fluctuate due to factors beyond our control such as carrier performance, weather conditions, customs inspections, or local handling procedures.

Where possible, Frost Buddy will provide tracking numbers so you can monitor your shipment. Please allow some time for tracking information to activate after your package is dispatched.

Address Accuracy

To prevent delivery delays or non-receipt, please ensure your shipping address is accurate and complete before submitting your order.

Incorrect or incomplete addresses can lead to late delivery, returned packages, or loss.

If you realize there is an error in your address after placing your order, contact Frost Buddy promptly via our Contact page. While we strive to assist, we cannot guarantee address modifications once processing or shipping is underway.

Tracking, Delivery Issues, and Lost or Damaged Packages

• Use your tracking number to follow your shipment status.
• If your package is late or marked delivered but not received, or if you experience any other delivery issues, please contact Frost Buddy through our Contact page. Having your order and shipment details ready will help us resolve the matter efficiently.
• For packages arriving damaged or believed lost, notify Frost Buddy immediately at ferndavisgztgp@outlook.com or via our Contact page.
• Keep all original packaging and provide photos or documentation of damage to support your claim.

International Shipping

For shipments outside the United States, please be aware that your country may impose additional duties, import taxes, brokerage fees, or other charges. These costs are your responsibility unless otherwise indicated at checkout.

Customs inspections and local delivery protocols may extend the delivery timeline.

Multiple Shipments and Inventory Notifications

Some orders may ship in multiple packages due to stock limitations or shipping logistics. Each package will have a unique tracking number.

If any items become unavailable after your order is placed, Frost Buddy will contact you promptly to offer a refund or replacement option.